Return & Refund Policy

Return & Refund Policy – ABbrandz

At ABbrandz, customer satisfaction is our priority. We offer an easy return and refund process to ensure a smooth shopping experience.

Eligibility for Returns

You may request a return or exchange if:

• You received the wrong item

• The product is defective, damaged, or not working properly on arrival

• The item is significantly different from what was shown or described

Non-Returnable Items

We do not accept returns for:

• Products damaged due to misuse or mishandling

• Items returned without original packaging

• Wireless products that have been used

• Change of mind after delivery

Return Window

You must request a return within 3 days of receiving your order. After 3 days, we cannot offer a refund or exchange.

How to Request a Return

To start a return, contact us via:

📧 Email: abbrandzhelpcenter@gmail.com
📞 Phone / WhatsApp: 03106690468

Please include your:

• Full name

• Order number

• Reason for return

• Photos or video proof (if applicable)

Once your request is reviewed, we’ll share the return address and next steps.

Refund Process

• After we receive and inspect your return, we’ll notify you of the approval or rejection.

• If approved, your refund will be processed within 3–5 business days through your original payment method or bank transfer.

• Shipping and handling charges are non-refundable.

Exchanges

If you received a faulty or wrong item, we’ll gladly replace it with a new one at no extra cost.

Return Shipping Costs

• If the mistake is on our side (wrong or faulty item), we cover the return shipping.

• If the return is due to customer error (wrong product ordered, change of mind), you will bear the return shipping cost.

Note

To avoid any issues, please unbox your parcel in front of the delivery person if possible and check for damages or mismatched items.